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FREQUENTLY ASKED QUESTIONS
No, prices displayed on individual products within the Ekspertos webshop are displayed without sales taxes.
Ekspertos sells its products to customers throughout the European Union and other countries. We are required to collect (local) sales taxes from customers at the current sales tax rate of the delivery address country. Ekspertos then forwards these taxes to the Taxation Authority of the Croatian Ministry of Finance for forward distribution to country specific tax authorities. We are required to adhere to this European Union and Croatian law. Further information can be found on the EU VAT rules and rates website.
Full Refund:
If the customer decides to cancel the contract, You must notify Ekspertos at customer@ekspertos.eu in writing with your invoice details. Return shipping costs are the responsibility of the customer and Ekspertos will not provide any compensation for returned goods. Goods must be return in original condition and within fourteen (14) days after the customer has received the goods. Once we have received and inspected the goods, we will issue a refund the payment card or method You used to purchase the goods. Refunds can take several days to complete and be visible in your account. More information is available at Section 18 of our Terms & Conditions page.
Damaged item in Shipping:
If your purchase was damaged in Shipping, You need to take photographs of the shipment and send them to Ekspertos at shipping@ekspertos.eu so we can make a claim against our shipping partner. Once we receive feedback from our shipping partner we will make arrangements for our shipping partner to pick up the damaged shipment and return it to us. Once we receive the damaged shipment, we will send a new shipment as per your invoice at no extra cost to the customer. More information is available at Section 4 of our FAQ – Shipping & Delivery and our Terms & Conditions page.
Products marked as ‘’on backorder’’ mean the items are currently unavailable but can still be ordered. Generally if Ekspertos or its supplier partners don’t have the item in stock it can still be ordered from the manufacturer. We encourage you to contact Ekspertos first before you make a purchase to find out when delivery can be realised. Different manufacturers have various lead times for delivery of newly ordered products.
We ship orders throughout the European Union and other countries. For a detailed list of countries we suggest you read Section 2 of our Shipping & Delivery pages and the tab on the product page.
