FAQ – Shipping & Delivery
1. Delivery prices
Delivery prices vary depending on the size and weight of your order, with the final delivery fee being calculated during the checkout process. Our delivery fees are set in:
- Orders up to 10kg;
- Between 10kg and 20kg; and
- Over 20kg.
For large or heavier items we recommend contacting us with your delivery address so we can calculate the delivery fee and add it to your order.
2. Shipping and Delivery
Ekspertos ships to all the European Union states. We also ship to the United Kingdom, Switzerland, Bosnia & Hercegovina, North Macedonia, Albania, Serbia, The USA, and Canada.
We ship all orders once funds have cleared and are visible in our bank accounts. Direct banks transfers can take a couple of days before they are visible in our accounts. If your order is not available for shipment, we will contact you and notify you if there will be any delays and offer you the option to wait, or provide you with a voucher to the value of your order, or provide you a full refund.
Delivery times can be found on each product page. Generally this can between 3-5 working days* after the funds have arrived in our bank accounts.
Customers from the United Kingdom can expect an additional day or two working days delay to stated delivery days due to our requirements to complete customs/import forms. You may be required to pay UK customs/import charges when the goods arrive in the United Kingdom if the value of goods is over 135 pounds. Our shipping provider will contact you and provide additional information as to how much this additional cost will be and how they will collect the customs/import duties from you.
*Excluding public holidays. Please be aware that factors beyond our control (such as adverse weather) may delay your order.
No. Unfortunately we do not offer Click & Collect service.
Yes, your order’s status and tracking details will be sent to you by email and/or SMS once the courier has picked up your order. It’s important that your account has the correct email address and mobile phone number.
If you have ordered more than one item, we will endeavour to ship them together. However, we work with various couriers and suppliers, so sometimes items are located in different locations and therefore they may arrive separately. If your items are located in different warehouses, we will ship them the same day and you will not be required to pay any additional shipping charges. You’ll receive a tracking code for each shipment to know when to expect your deliveries.
3. Shipping Methods
Ekspertos use the following shipping methods:
- Parcel Delivery
- Freight services
Ekspertos use a number of delivery service providers such as Fedex, UPS, GLS, DPD, DHL, and National Mail service providers.
Some items we sell will be delivered to you direct from a distributor. Delivery is 3-5 working days*.
Please note: depending on where your items are dispatched from, you may receive multiple deliveries.
*Excluding public holidays. Please be aware that factors beyond our control (such as adverse weather) may delay your order.
4. Damage during transit
As the recipient of your ordered items, you are obliged to check the external integrity of the shipment upon receipt. If the shipment is clearly damaged externally (box torn, dents, water damage, etc.), refuse to accept the shipment. Damage during transit is not handled by us, but by our responsible logistics providers. In the event of any transit damage discovered after acceptance, please contact the relevant carrier immediately.
Transit damage for already accepted packages must be documented by the recipient in a photograph and reported within 24 hours via email to shipping@ekspertos.eu.
